This Privacy Policy is for Our Local Physio ("we", "us", "our"), located in Caversham. We are committed to providing quality healthcare services and this includes the management of personal information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth), and the Health Records and Information Privacy Act 2002 (NSW).

We collect personal information that is necessary for us to provide our physiotherapy services. This may include the patient's name, contact details, date of birth, emergency contact details, and health information. We may also collect personal information from other health service providers, relatives, or other people involved in the patient's care.

We use and disclose personal information for the primary purpose of providing physiotherapy services, including administrative functions associated with these services, such as billing. We may also use this information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure, or where you have consented to it.

In certain circumstances, we may be legally required to disclose personal information, for example, in response to a subpoena or if it's mandatory by law.

We store personal information securely and protect it from misuse, interference, loss, and unauthorised access, modification, or disclosure. All personal information is stored in secure, password-protected systems. When personal information is no longer needed for the fulfilment of the purposes for which it was collected, we will take reasonable steps to destroy or permanently de-identify it.

Patients have the right to access and correct their personal information. If an individual wishes to access or update their personal information, they can contact our clinic directly. We may deny access to personal information in certain circumstances, as provided by law.

If an individual has any complaints about our privacy practices, they can contact our clinic. All complaints will be taken seriously and will be responded to promptly. If an individual is not satisfied with our handling of their complaint, they can also lodge a complaint with the Office of the Australian Information Commissioner.

We may amend this Privacy Policy from time to time. Any changes will be published on our website and will be effective from the date of publication.

For further information about our Privacy Policy or practices, or to access or correct your personal information, or make a complaint, please contact us at brendan@ourlocal.physio.

This Privacy Policy is effective as of 13/7/2023.

By using our services, you agree to this Privacy Policy.